With a senior leadership team who hold advanced qualifications in counterterrorism, law, anti-money laundering, and business, you can be sure that you’re getting an unmatched understanding of the challenges businesses face with AML compliance.
Trust, Integrity, and Compliance company (tic) is a New Zealand based organisation with a global reach, providing bespoke AML and CFT services .Our services include customer due diligence, identity checks, remediation, quality assurance, staff vetting and vendor due diligence.
We also offer practical training and consulting services to those who need support dealing with New Zealand and international AML requirements.
Our mission is to serve as the leading trusted AML outsourcing partner, capable of handling the significant workload for reporting entities and assisting them in fulfilling their obligations with confidence and clarity.
We value accountability and ownership, fostering confidence through credible delivery.
Our foundation is strong and our culture built on trust, respect and honesty.
Maintaining accountability through trust and operational excellence.
People with a purpose
We turn your AML obligations into an advantage, by keeping you one step ahead of the rest.
Jerome is tic company’s Chief of Revenue and Product, where he applies his extensive background in finance and building operational capabilities. Originally from the UK, where he ran the family business, involved in property investment, company and land acquisition for renewable energy sources, he moved to New Zealand in 2011 with his now-wife. Read more…
Malcolm has an extensive background in technology – both in hands-on roles and in management and consulting. He started out his career as a systems analyst at Ford Motor Co. He then went on to become a Technical Support Manager for a financial services company in Edinburgh, Scotland. He moved into database consultancy and systems architecture after his move to New Zealand in 1994. Read more…
Nick has a background in financial services for nearly 10 years. During his time in retail finance and banking, he was directly involved in the application of AML verification and compliance, which gave him valuable skills for this current role as Operations and Business Development Manager at tic company. Read more…
Marie has years of experience in website performance and SEO, content, and digital strategy. She has worked for well-known New Zealand brands, including JUCY and AMP, where she managed digital marketing activity and helped drive new customer acquisition, optimise the customer online journey, and improve digital marketing effectiveness. Read more…
Dipen is a pivotable member of the tic company leadership team. Having been with tic for over 3 years and equipped with a bachelor's degree in Computer Science and Information systems; he brings both an analytical mindset and strong leadership qualities to the Team Leader role. Read more…
Suzanne joined tic company in 2018 where she began as an AML Analyst. With over 15 years of experience in administrative and business support roles ranging over different industries, Suzanne is now the Business Manager where she brings a high standard of support to the team and often will be the person to contact to make things happen. Read more…
Bruce Sheppard is a practising CPA accountant who co-founded the accounting firm Gilligan Sheppard in 1985. For over 25 years, he has advised clients on tax, business optimisation, succession planning, and risk and capital management issues. Bruce also has several commercial and governance roles and is currently involved with several private companies as a shareholder or director. Read more…
Ben’s expertise spans strategic planning, execution, deal advisory and governance. He works with a diverse range of client companies, from startups to established firms with revenues between $2m and $200m. His ability to identify core issues and implement effective strategies has earned him high regard among business leaders in New Zealand and internationally. Read more…
Bernie has an extensive background in transactional banking, with a detailed understanding of New Zealand’s and the global AML/CFT (Anti-Money Laundering/Countering the Financing of Terrorism) environments. In addition to being an Advisor to the tic company Board, she is the Director of her own AML/CFT consultancy company and a Director of a nonprofit trust providing counseling services. Read more…
Bruce Sheppard is a practising CPA accountant who co-founded the accounting firm Gilligan Sheppard in 1985. For over 25 years, he has advised clients on tax, business optimisation, succession planning, and risk and capital management issues. Bruce also has several commercial and governance roles and is currently involved with several private companies as a shareholder or director.
A long-term supporter of shareholders and investors, Bruce founded the New Zealand Shareholders Association in 2001 and was chairman until stepping down in 2010. He was appointed to the Financial Markets Authority Establishment board and remained an Associate Member of the board of the Financial Markets Authority (the FMA).
He has become exposed to all aspects of the capital markets in NZ, including the inner functioning of regulators, major listed companies, and market intermediaries. He regularly lectures on investing principles, governance, and economic issues and participates publicly and privately in significant policy settings.
Ben’s expertise spans strategic planning, execution, deal advisory and governance. He works with a diverse range of client companies, from startups to established firms with revenues between $2m and $200m. His ability to identify core issues and implement effective strategies has earned him high regard among business leaders in New Zealand and internationally.
Ben has been a driving force behind many New Zealand success stories, helping companies achieve significant growth and operational excellence. He serves on the boards of five companies who leverage his critical thinking and execution focus to guide their success.
Bernie has an extensive background in transactional banking, including a detailed understanding of New Zealand’s and the global AML/CFT environments. As well as an Advisor to the tic company Board, she is a Director of her own AML/CFT consultancy company and of a counseling service non profit trust.
Bernie is a Certified Financial Crime Specialist and Chartered Member of the Institute of Directors. With her years of experience in banking, Bernie has an in-depth knowledge of AML compliance within New Zealand’s financial services industry. She also has an extensive AML network to call on. She has a strong customer focus and is passionate about helping businesses succeed.
Thomas graduated from Massey University with a Bachelor of Business majoring in Finance. He is a driven financial analyst for tic company with a keen eye for detail and a passion for uncovering insights through financial data. Armed with a strong analytical background he thrives in a dynamic environment where he can apply expertise to create financial strategies and drive business growth.
A key member of the Finance team with effective communication skills, Thomas excels in translating complex financial concepts into actionable recommendations that inform stakeholders to make business decisions. Committed to continuous learning and staying ahead of industry trends, Thomas is dedicated to delivering measurable results and contributing to the success of tic company.
In Thomas’ spare time he enjoys watching Rugby, Basketball, Motorsports and getting out to play a round of Golf.
Mary started life at tic company as an AML Analyst which gives her the benefit and insight when fulfilling her current role as Junior Solutions Architect.
With a solutions-oriented mindset, Mary tackles the technological challenges that the compliance field can present, collaborating with the wider team to ensure that every aspect of tic company’s IT infrastructure is optimised to meet the organisation’s unique needs.
She is dedicated to creating a streamlined environment for both our team and our clients. In her downtime, Mary finds work-life balance through hot yoga sessions and beating her teammates at badminton.
Suzanne joined tic company in 2018 where she began as an AML Analyst. With over 15 years of experience in administrative and business support roles ranging over different industries, Suzanne is now the Business Manager where she brings a high standard of support to the team and often will be the person to contact to make things happen.
Having been part of tic company since the beginning Suzanne has seen the company grow and evolve to what it is today. She is optimistic and driven to provide the high level of service and support our clients expect.
Within her Business Manager role she is focused on supporting the team and our clients.
In her spare time, she enjoys spending time with her family, usually either on a nature walk or swimming at a local lake. She enjoys Pilates, HIIT workouts or a run to start her day.
Dipen is a pivotable member of the tic company leadership team. Having been with tic for over 3 years and equipped with a bachelor’s degree in Computer Science and Information systems; he brings both an analytical mindset and strong leadership qualities to the Team Leader role.
Dipen is responsible for the day-to-day CDD processing and running of the Analyst Team, bringing expertise and a shared dedication to the overall satisfaction of our customers.
When he’s not working, Dipen leads a healthy active lifestyle either playing cricket, hiking or working out at the gym.
Craig comes to tic company with a strong background of progressive experience driving business for industry leaders.
Originally from the UK, where upon graduating from University he moved to the Oceania region in 2008.
He has held various sales roles where his out of the box thinking, drive and passion has led him to forge a very successful career within the sales space, eventually seeing him become country manager for a previous employer.
His most recent role is where Craig encountered AML and the importance it plays in helping combat financial crime. He takes pride in finding solutions for his clients by identifying their business needs and is focused on building long lasting relationships to help take the hard work out of AML compliance.
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Karine is an experienced marketing strategist with a focus on the bigger picture. She has a deep understanding of the latest marketing tools and techniques, which she uses to create engaging multi-channel campaigns that achieve results. Her experience includes working with NGOs, start-ups, and medium businesses looking to change their marketing approach.
As a trusted partner, Karine is proud to be entrusted with helping to switch out their marketing and build them into a major brand in this market. With attic magazine being the voice of AML, working with the Editor in Chief – Alice Tregunna, we are committed to providing quality content and becoming the go-to source for all things related to this industry. It is a pleasure to partner with a respected and transparent company and look forward to helping it grow its reach globally.
‘I believe that tic company are the experts in their market. There is no other company that has the level of experience and expertise than tic company’s CEO, COO, and Head of Compliance.’
Marie has an extensive background in website performance and SEO, content, and digital strategy. She has worked for well-known New Zealand brands, including JUCY and AMP, where she managed digital marketing activity and helped drive new customer acquisition, optimise the customer online journey, and improve digital marketing effectiveness.
As tic company’s digital marketing consultant, Marie has helped drive their online customer acquisition and improve the client online experience. She has also increased the online visibility of their website through search engine optimisation (SEO) and content optimisation.
Working alongside tic company staff, she has gained some good insights into the value that the company offers as an AML outsource partner. While tic company is enjoying solid business growth, Marie is looking forward to using her skills and experience to build an even greater online presence and public profile.
“I’m extremely impressed with tic company’s product and the expertise of their staff. Their technology has a lot of potential because it’s backed by great value, honesty, and transparency. I’m enjoying working with them to help get their products and services the profile they deserve.”
Sam has been with tic company since its inception in 2018 and is currently IT manager. She joined tic company initially as an AML/CFT Intelligence Analyst and move into the Systems Administrator role in early 2019, which allowed her to leverage her Bachelor of Information Systems qualifications.
As IT Manager, she oversees tic company’s technology, including all hardware and systems. She also helps set clients up on the tic company portal and supports them with the forms and tools they need to interact with the company.
One of her top priorities is ensuring that all customer data is secure and is used and stored according to New Zealand’s strict regulations and standards.
Sam is currently working on redesigning, rebuilding, and rebranding tic company’s AML platform. This significant project includes making sure it can be white labelled and is flexible for use in other jurisdictions around the world. She is also extensively involved with tic company’s biometric identification tool.
“The world of AML and CFT is ever-evolving. As legislation and threats change, we need to ensure our systems and platforms adapt quickly and comprehensively.”
Nick has a background in financial services for nearly 10 years. During his time in retail finance and banking, he was directly involved in the application of AML verification and compliance, which gave him valuable skills for this current role as Operations and Business Development Manager at tic company.
As Senior Operations Analyst with Heartland Bank, Nick was involved in mapping out the centralisation of AML processes in the bank. He was also responsible for helping minimise the risk of errors within the operations team. His real-world experience is supported by a Bachelor of Commerce, majoring in accounting and business management.
Nick and his team of 17 frontline analysts are responsible for day-to-day customer due diligence (CDD) for clients, as well as other support roles such as marketing functions for tic company. His role also includes managing some key account customer relationships and project management. Customer data privacy is another of Nick’s primary focuses.
“The New Zealand AML sector could benefit from having a lot more information publicly available to support customer due diligence. Reporting entities could also benefit from more clarity from regulators about AML regulation updates and how to apply them. We’re here to provide expertise, take the pressure off clients, and make CDD easier.”
Murray is a financial professional and tic company’s current CFO. He has many years of experience working for companies in New Zealand, Australia, and overseas, including various accounting roles with Fletcher Group – one of New Zealand’s largest listed companies.
Murray also played a key role with Pacific International Insurance for 15 years. He joined the company as CFO in its startup phase and took over as acting CEO, preparing the business for a successful sale.
Murray is responsible for tic company’s cashflow and financial planning, while also analysing financial strengths and weaknesses. Strategically, he sees the AML/CFT industry as a growth sector and one of his responsibilities is looking ahead as tic company emerges from its startup phase and moves into development growth.
“As regulations change, more professional groups fall under the AML umbrella. New Zealand is a relatively small market, however, so tic company needs to continue pushing into larger offshore markets where the growth prospects are greater. The platform we’re building must be flexible enough to be sold and operate around the world.”
Louise joined tic company in 2018, shortly after its launch, as Service Delivery Manager. She then transitioned to a new role as Field Services Officer, where she continued to be the customer face of tic company. Her key responsibilities were the training and onboarding of clients – an essential function in the sometimes complex world of AML compliance.
In 2020 Louise expanded her skills within the AML/CFT environment by moving to a role as Senior Regulator, AML with the Department of Internal Affairs and finishing her time there as Practice Leader. DIA is responsible for supervising a range of reporting entities who need to comply with New Zealand’s AML/CFT legislation, including lawyers, accountants, and real estate agents.
She then re-joined tic company in 2022, where she is currently Head of Compliance. In this role, Louise ensures consistency of practice and application of their clients’ AML/CFT obligations across all the work that tic company does for them. She is also involved with consulting and projects, which provides her with variety and stimulation in her role.
Louise holds a Master of Arts, specialising in Defence and Security Studies. She is also a Certified Anti-Money Laundering Specialist (CAMS), with a qualification from ACAMS.
“Take the time to understand how your business could be used for money laundering or the funding of terrorism. Once you’ve got that understanding, creating your risk assessment and programme will be much more straightforward and it will fit the risk profile of your business.”
Jerome is tic company’s Chief Operating Officer, where he applies his extensive background in finance and building operational capabilities. Originally from the UK, where he ran the family business, involved in property investment, company and land acquisition for renewable energy sources, he moved to New Zealand in 2011 with his now-wife, who is a Kiwi.
It was in various banking operational roles, firstly with ASB and, most recently, with Commonwealth Bank of Australia (CBA), that Jerome encountered customer due diligence and the importance it plays in helping combat financial crime.
This led to him becoming a key contributor to senior leadership teams and introducing best practise while in a wide variety of roles. One of these included the introduction of NZ’s first automated digital customer onboarding, with ASB.
From here, he was approached to establish an AML/CFT onboarding hub as the Senior Manager of International Operations at CBA, where he led the first and extremely successful trans-Tasman team supporting Australian customers from New Zealand.
Jerome joined tic company as COO in 2021, where he enjoys being able to influence the company’s direction by leveraging his operational expertise. His vision is to keep business operations simple, affordable, and compliant. He is also focused on preparing tic for substantial growth whilst maintaining an excellent customer experience.
“An individual should be in control of their own identity. Looking at the work tic company is doing in NZ, and globally, I can see there is huge potential to build that trust network with regulatory buy-in and backing. This will, in turn, create better practices and public knowledge around the subject of identification.”
Malcolm has an extensive background in technology – both in hands-on roles and in management and consulting. He started out his career as a systems analyst at Ford Motor Co. He then went on to become a Technical Support Manager for a financial services company in Edinburgh, Scotland. He moved into database consultancy and systems architecture after his move to New Zealand in 1994.
Malcolm played a significant role at Fonterra as Manager of Enterprise Solutions as the giant New Zealand dairy co-operative was being formed. He then went to become GM of Information Management Solutions for Foodstuffs, where he and his team supported well-known NZ brands like New World, Pak ‘n Save, and 4 Square.
As tic company’s Chief Technology Officer, Malcolm oversees the work needed to keep the business systems functioning, as well as identifying and implementing business improvements. He also helps develop tic company’s technology strategy and governance models at executive and board level.
Data security is a key component of tic company’s technology programme – particularly as it grows its reach to the Pacific and internationally. Malcolm remains hands on and up to date with developments in technology and uses these skills to guide his team to develop a system that can accommodate different nations’ compliance rules.
“I want tic company to offer a global portal that makes AML compliance as simple as possible, while maintaining rigour to meet every country’s requirements. It should require minimal data entry and the handling of data to make it as efficient as possible.”
Alice is a CAMS certified anti-money laundering professional with a PhD specialising in women leaders of criminal organisations. She has worked in a wide variety of workplaces across the UK, Netherlands, Finland, the US, Macedonia, and New Zealand.
Alice was a co-founder of TIC Company and the ATTIC Research Institute and is currently TIC Company’s CEO. She’s also the founder and Editor-in-Chief of ATTIC magazine, a publication providing AML and CFT-related information and advice for the real estate, legal, accounting, and financial services sectors.
Alice’s career history includes roles in security, investigation, criminology, and AML compliance, as well as academia and publishing. This includes working with leading international organisations like Thomson Reuters, the European Consortium for Political Research, and the Royal United Services Institute (RUSI) Strategic Hub on Organised Crime Research.
“Integrity has always been one of the cornerstones of our business philosophy, which is why it’s included in our name. We’ve shown that you can operate a successful business in the AML industry, while at the same time taking care of your clients and making a difference in the world.”
